AT&T U-verse and Verizon Fios are the next generation of television, telecommunications, and high-speed internet providers. They use very similar technology to provide customers with a feature rich multimedia TV, telephone, and internet experience. They are very similar, but AT&T and Verizon are using different business tactics and technology to woo customers from cable and satellite providers.
You are watching: Fios or u-verse or "directv now" or ustelecom
Verizon has decided to deploy fiber optic connections directly to subscriber homes. This is called fiber-to-the-premises (FTTP). Deploying FTTP connectivity for residential customers is very expensive, and laying fiber from Verizon’s existing equipment to the individual residences is very time consuming. Since Verizon is not making use of the existing copper wiring between their field equipment and the residence, they will lose a lot of time laying fiber connections, and it will take an extremely long time for a widespread roll-out of Fios. AT&T has decided to make use of their existing fiber optic infrastructure and the existing copper wiring between their field equipment and the residence, which is known as fiber-to-the-node (FTTN). This results in a much quicker deployment time, much lower cost for consumers, and much lower initial out-of-pocket costs from AT&T’s coffers. AT&T also has the option of switching from FTTN to FTTP once the overall need for additional bandwidth rises, and AT&T can reinvest funds from existing customers to use for future upgrades.
Verizon is one of the most expensive communications providers in the United States. They stake their reputation on reliability, expansive networks, and a wide variety of services. They turn most of the cost of upgrades, expansion, and maintenance over to the consumer. Since Verizon has built their brand around these concepts, they also spend a lot of time and energy on deploying the newest technologies when they are ready for consumer usage. This is what drove them to offer residential FTTP connections before any other national carrier. You should not expect them to engage in active price competition with the local cable and satellite companies, but they may attempt to do so with AT&T since U-Verse is based on similar technology.
AT&T is more sensitive to existing market trends for pricing in the cellular, television, high-speed internet, and telephony markets, and they tend to stay in the middle of the road. They have also been known to provide relatively generous discounts to subscribers that use more than one of their services. Since AT&T’s U-Verse can also take advantage of AT&T’s cellular phone technology, expect additional incentives for existing AT&T cellular subscribers. AT&T is also taking advantage of existing infrastructure, so they can reduce the cost to the customer in the short term, and use their subscriber base to their advantage when it is time to upgrade to a pure fiber network.
For more details on plan prices and packages for AT&T, check U-verse pricing details.
For bundle and promotional signup deals on Verizon’s fiber service, check Fios pricing details.
Deploying FTTP connections is time consuming and expensive, so expect slow but steady growth for Verizon’s Fios services. AT&T is gaining subscribers at a very high rate, because they are able to expand their coverage quicker. In the next two years expect a lot of markets that were previously monopolized or dominated by Comcast, Cox, or Time Warner to see both Verizon and AT&T enter the market. This will completely change the face of television, high-speed internet, and telephone pricing.
Customer Service Experience
AT&T UVerse and Verizon’s Fios were ranked at the top of the list for Customer Satisfaction by J.D. Power and Associates in 2008. The existing providers in many markets became complacent because there was little or no competition until U-Verse or Fios was introduced. Expect all of the providers to raise their customer service standards very quickly to stay viable in a market with increased competition.
Posted in: Articles on August 14, 2009 · 51 Comments
I go for U-verse primarily because there’s no contract required, it allows me to test the service first,..which no doubt about, I’m really impressed with the quality of image I’m receiving … plus the several apps they have…
In think the question is not what is the best today, but what is best for the future. I would have say Fios simply because of the limited braodband capibilities of U-verse. Let’s face it, dial-up was great back when the interent was simple, however is not even feasable for the average internet customer today download videos and other broadband media. FTTP (fiber-to-the-premises) provides an unlimited bandwidth capibilities which can not be delivered over the ‘last mile’ of copper. Google has just announced an experiment to provide a competitively priced broadband 100 times what can be obtained by the average comsumer today. They’re plan is to go over FTTP and would exceed U-verse’s max bandwidth over copper.
Read again, when you talk about “the question is not what is the best today, but what is best for the future”. The article’s author had it right that AT&T is delivering to a rapidly broadening and satisfied customer base with FTTN, and they can retroactively improve by deploying FTTP later. That strategy makes a lot of sense, and delivers a competitive advantage in my area over Time Warner Cable. While I’ve been waiting for years to hear when FIOS will appear in my area, I was surprised to learn recently that U-verse is already here! I’ll be dropping TWC like a hot potato at the end of this month.
And comments like “Fios offers more that att i prefer fios” add zero value to the discussion.
AT&T and Fios is based on the same technology, fiber. It’s just that AT&T is growing faster because they only deliver FTTN which is much quicker. Verizon however, is going all the way by providing FTTP. In my opinion if you had a choice of AT&T U-Verse and cable, choose the best option, U-Verse. If HOWEVER you had the choice of U-Verse (how it is now, FTTN) and Fios, chose the best option, Fios. AT&T and Fios are going to be great competitors once U-Verse upgrades to FTTP and both spread their services to almost all of US.
I agree that Fios has an amazing (and in my opinion, superior) product, however I strongly incourage anyone thinking about getting this service to look at the hundreds of similiar complaints all over the internet before doing the plunge. Verizon is a huge umbrella company that divides all their services with different companies under the same name and while their cellular in WONDERFUL, their internet and Fios, in particular, are horiffic! I have spent all day reading on this and after my brief experience with customer support (one and a half months trying to install and upgrade from their subpar dsl service)also believe they are contemptuous and dishonest, at best. I am very happy to see they have competition and I have choices.
I have nothing to disagree with the article and all people is saying. I am a very happy FIOS user and I have learned that wherever is AT&T is not Verizon and vice-versa. So the area I wanted to move to is served by AT&T and for what I am reading looks like AT&T U-verse has kind of good service, but still not equal or better than Verizon. So what is worrying me is that I have to move to an apartment and happened to me that I had TWC installed before and my neighboors hanged from my cable too cousing me to loose my conexion several times at day. So if AT&T is using the same cables and structure that cable companies left or are leaving then I am running the same risk by having AT&T services vs Verizon that has their conexion in the ground directly installed inside my apartment what stopped all my previous problems and never had any incident with my conexion since then. Well hope someone gave me an input on how reliable is AT&T U-Verse as far as running the risk of having someone stealing my internet.
AS A TELECOM SERVICE TECH FOR 1 OF THE ABOVE…..I WILL TELL YOU FIBER TO THE PREM IS THE BEST WAY… AND IN NEWER HOUSING TRACKS DEVELOPERS HAVE WORKED WTIH EITHER A TELECOM OR CABLE TV PROVIDER 2 BE THE SOLE PROVIDER OF SERVICE ONCE HOMES ARE COMPLETED…. THE LIMIT OF OF FIBER HASNT BEEN REACHED YET & ITS 40 PLUS YRS OLD TECH FROM BELL LABS… LAST MILE COOPER(WHICH HASNT BEEN MAINTAINED PROPERLY SINCE BREAK UP OF MA BELL) HAS LIMITS & IF YOU GET A FAIRLY NEW INSTALLER GOD HELP YOU GETTIN PHONE TV DSL TO ALL WORK SAME AS BEFORE THE SWITCH FROM SEPARATE SATELLITE/CABLE TV/DSL/PHONE… AS TIME GOES ON THE ONLY DRAWBACK WILL BE COST MONOPOLY…TELECOM WILL OWN RIGHTS TO WHAT TRAVELS ON THEIR NETWORK TO YOUR HOME/CELLPHONE
I have been with Fios for almost 3 years. The product is great. I never had any problems. However, their customer service it terrible. You get passed around from department to department when you ask a question. Not to mention my rate has doubled since I started with them. When I moved last June, they made the transistion very difficult. Installer never showed up. When one finally did show, he was rude and unhelpful. I have had someone’s Wireless bill added to my bill. Horrible, horrible experience. I have now signed up for Uverse since it is also offered in my area. I now have more channels, and I am saving $50 a month.
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I find it hard to believe that AT&T customer service was highly rated by J.D Power & Assoc. I have a thick file resulting from on-going problems with AT&T high speed internet,telephone and TV services. When we talked with a sales representative about switching from Diish Network to Uverse we were assured that we could get the same benifits for the same amount money. Later we found that with AT&T Uverse phone services we were given a relatively low number of calling minutes monthly and after that we were charged by the minute for calls made. We had never been told about the limited number of minutes deal and quickly discovered that it raised our monthly phone bill substantially. We also learned after hooking up Uverse that our promised $55.45 cost for their U200 program was only a short term promotion and that the real cost of that program would soon increase to $69.00. Thentheir waa the promise of a 6 month HBO package that turned out to be a 90 day promotion. right this minute at 8:00 p.m, July 12th, 2011 I have been on the phone waiting to speak to a customer service representative for an HOUR AND 15 MINUTES and I am still waiting. if this is good customer service I’d hate to see anything worse! I wouldn’t recommend AT&T service to a dog!! And, I no longer have any confidence in J.D. Power & Assoc.