Dean has been using computers for some time now, but he is unfamiliar with a number of utility programs. In order to better maintain his computer, he decides to ask his coworker Andrea for advice on basic utility programs.

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Andrea advises Dean to remove unnecessary programs from his computer by using a(n) ____ utility.

Uninstall

Janet is studying operating systems as part of her Understanding Computers 101 class. After learning about the different types of operating systems, she realizes that she uses a number of them in her daily life.

Janet has an Apple computer at home. The operating system of that computer is ____.

Mac OS

Janet is studying operating systems as part of her Understanding Computers 101 class. After learning about the different types of operating systems, she realizes that she uses a number of them in her daily life.

All the computers in Janet’s school computer lab have the newest version of Windows installed, which is ____.

Windows 8

Dean has been using computers for some time now, but he is unfamiliar with a number of utility programs. In order to better maintain his computer, he decides to ask his coworker Andrea for advice on basic utility programs.

Andrea tells Dean that he should periodically perform ____ on his computer to optimize the hard drive so that it works more efficiently. This process works by rearranging the data on the hard drive so all files are stored in contiguous locations.

Disk defragmentation

Dean has been using computers for some time now, but he is unfamiliar with a number of utility programs. In order to better maintain his computer, he decides to ask his coworker Andrea for advice on basic utility programs.

Andrea tells Dean is that it is very important for him to ____ all of his important data on a regular basis to protect against data loss in the case of a problem with the computer. He can use a(n) ____ utility to do this.

Backup

In practice, the difference between system and application software is not always clear cut.

True

Using virtual memory is faster than just using RAM.

False

All programs and data located in RAM are divided into fixed-length ____ or variable-length segments, depending on the operating system being used.

Buffer

Creating a(n) ____ means making a duplicate copy of important files so that when a problem occurs, you can restore those files using the backup copy.

Backup

____ refers to the ability of an operating system to work with more than one program at one time.

Multitasking

____ was originally developed in the late 1960s at AT&T Bell Laboratories as an operating system for midrange servers.

UNIX

To restore a file or folder deleted from your computer’s hard drive, open your computer’s ____ and restore the file to its original location.

Recycle Bin

____ is one of the most widely-used versions of Linux.

Ubuntu

One of the most obvious initial changes in Windows Vista is the ____ interface.

Aero

An important task that the operating system performs is ____, which keeps track of the files stored on a computer so that they can be retrieved when needed.

File management

The file management program incorporated into Windows 8 is ____.

File explorer

A ____ is a software program that is designed to cause damage to the computer system or perform some other malicious act.

Computer virus

____ is the proprietary operating system for computers made by Apple Corporation.

Mac OS

____ software consists of the operating system and utility programs that control a computer system and allow you to use your computer.

System

During the 1980s and early 1990s, ____ was the dominant operating system for microcomputers.

DOS (Disk Operating System)

Folders can contain both files and other folders (called subfolders). _________________________

True

The ____ boots the computer, launches application software programs, and ensures that all actions requested by a user are valid and processed in an orderly fashion.

Operating system

The most recent version of Windows is Windows ____.

8

Rearranging the data on the hard drive so all files are stored in contiguous locations is called ____.

Disk defragmentation

System software is usually divided into two categories: operating system software and ____ programs.

Utility

____ is the current version of Windows Phone.

Windows phone 8

Most operating systems have security features available, such as an option to automatically download and install ____ from the operating system’s manufacturer on a regular basis.

Security patches

____ are utility programs that search for documents and other files on a user’s hard drives.

Search Tools

A ____ is an area in RAM or on the hard drive designated to hold input and output on their way in or out of the system.

Buffer

____ can protect against someone accessing your PC via the Internet.

Firewalls

In DOS, the command ____ displays the files and folders in the current location.

DIR

____ includes all the programs that allow a user to perform specific tasks on a computer, such as writing a letter.

Application Software

____ memory allows you to use more memory than is physically available on your computer.

Virtual

A computer’s ____ is a collection of programs that manage and coordinate the activities taking place within a computer system.

Operating system

Most operating systems have security features available, such as an integrated ____ to protect against unauthorized access via the Internet.

False

File compression programs reduce the size of files so they take up less storage space on a storage medium or can be transmitted faster over the Internet.

True

In general, the operating system serves as an intermediary between the user and the computer. _________________________

True

____ is a family of operating systems based on Windows that is designed primarily for consumer and industrial devices that are not personal computers.

Windows embedded

If a device driver file is deleted, becomes corrupted, or has a conflict with another piece of software, then the device will no longer work. ________________________

True

The means by which an operating system or any other program interacts with the user is called the ____.

User interface

With a ____, as shown in the accompanying figure, icons, buttons, menus, and other objects are selected with the mouse to issue commands to the PC.

Graphical user interface

Although Linux originally used a command line interface, most recent versions of Linux programs use a graphical user interface.

True

The older DOS operating system and some versions of the UNIX and Linux operating systems use a(n) graphical user interface. _________________________

False

With Windows Explorer, use the View tab to change how the items in the right pane are displayed. _________________________

True

Filename rules are the same in all operating systems.

False

Once a file management program is open, you can look at the folders and files stored on your PC.

True

Stand-alone utility programs are often available in a suite of related programs.

True

Most operating systems today are designed for either 16-bit or 32-bit CPUs. _________________________

False

Windows 98 was built from the ground up using a different kernel than the other versions of Windows.

False

As you work on your computer, the operating system is in charge of managing system resources and making them available to devices and programs when they are needed.

True

Application software runs in the background at all times, making it possible for you to use your computer. _________________________

False

All Programs and data located in RAM are divided into fixed-length pages or variable-length files. _________________________

False

Large computer systems—such as high-end servers, mainframes, and supercomputers— sometimes use operating systems designed solely for that type of system.

True

Linux is increasingly being used with both mainframes and supercomputers.

True

Uninstall utilities are designed to delete temporary files (such as deleted files still in the Recycle Bin, temporary Internet files, installation files, and so forth) in order to free up disk space. _________________________

False

Most operating systems today use a text-based user interface.

False

Most application systems today include the drivers needed for the most commonly used peripheral devices. _________________________

False

Windows users can use the search box located at the lower-left corner of the File Explorer window to search for files and folders in the current location that match the keywords entered into the search box.

False

There have been many different versions of the Microsoft Windows operating system over the last several years. _________________________

True

In 1994, Microsoft announced that all versions of Windows after 3.11 would be full-fledged operating systems instead of just application programs. _________________________

False

The Windows Action Manager lists all the program and processes currently running on the computer.

False

Cleanup programs evaluate your system, looking for problems and making recommendations for fixing any errors that are discovered. _________________________

False

There are two primary forms of DOS: PC-DOS and MS-DOS.

True

File extensions should not be changed by the user because the operating system uses them to identify the program that should be used to open the file.

True

The documents waiting to be printed are said to be in a(n) print queue, which designates the order the documents will be printed. _________________________

True

Using the Save As option of the File menu before editing a document is a good idea, so you can return to the original version, if needed.

True

There is still a large installed base of Windows XP users and Microsoft plans to support Windows XP until 2014.

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True

Disk management programs diagnose and repair problems related to your hard drive. _________________________

True

There are many stand-alone utility programs available as an alternative to the operating system’s utility programs.